Refund Policy

At K9CleanUpKW, we pride ourselves on providing reliable, affordable, and high-quality service to every customer. We want you to feel confident in choosing us to keep your yard clean and dog-friendly.
 

Satisfaction Guarantee

If you’re not completely satisfied with your service, let us know within 24 hours of the visit and we’ll return to re-scoop your yard at no extra charge. Your satisfaction is our top priority.
 

Refund Eligibility

Because our service is provided on a weekly, bi-weekly, or monthly basis, refunds are typically not issued once a cleanup has been completed. However, we understand that life happens — so we handle refund requests on a case-by-case basis. We’re always happy to work with you to find a fair solution.

You may be eligible for a refund if:

• Service was paid for but not delivered due to a scheduling error on our end.

• You canceled your service before the scheduled visit and did not receive a refund.

• You were charged in error (e.g., duplicate charges).
   

Non-Refundable Situations

Refunds will not be issued in the following cases:

• If you cancel on the same day as your scheduled visit after the technician is en route or has arrived.

• If you forget to unlock your gate or restrict access to the yard, preventing us from completing the service.

• If the service was completed as scheduled and no issue was reported within 24 hours.
   

How to Request a Refund

Please contact us by email or phone within 7 days of the issue:

📧 k9cleanupkw@gmail.com
📞 519‑804‑5473

Include your name, service address, and a brief explanation of the issue. We aim to respond within 24–48 hours.