Getting started is easy — here’s how:

1. Reach Out to Us Send us a quick text or give us a call at 519‑804‑5473, email us at k9cleanupkw@gmail.com or fill out the quote calculator on our website. We'll get back to you ASAP!

2. Get a Personalized Quote We’ll ask a few quick questions (number of dogs, yard size, frequency, location) and give you a custom quote — no obligations and no pressure.

3. Choose Your Schedule Pick the service frequency that works best for you: Monthly, Bi-Weekly, Weekly, or Twice Weekly.

4. We’ll Handle the Rest Once you’re set up, we’ll confirm your first visit and send you a Stripe link for monthly billing. From there, enjoy a clean yard with zero hassle.

💬 Still have questions? Just shoot us a text — we're happy to help!

Once you sign up, we’ll schedule your regular visits based on your selected frequency (weekly, bi-weekly, etc.). Our team will arrive, clean your yard thoroughly, and send a gate-closed photo once we’re done!

No problem! Our pricing is designed for households with up to four dogs. Each additional dog adds a small fee to account for the extra cleanup time. You’ll see this clearly in your quote.

Nope! As long as we have access to your yard and it’s safe to enter, you don’t need to be there. We’ll text you 60 minutes before we arrive and email you after the job is done.

We proudly serve the Kitchener-Waterloo and Cambridge (Tri-City) region. If you're just outside the area, feel free to contact us—we may still be able to help.

Absolutely. We disinfect all equipment and boots between each yard to avoid any cross-contamination—especially important for pet health and safety.

Never. You can cancel, pause, or modify your service anytime. We’re here to make life easier—not to lock you in.

Yes! Whether you're preparing for a party, selling your home, or just need a yard refresh, we offer deep one-time cleanups at a flat rate. Just reach out for a custom quote.

We back every visit with our Satisfaction Guarantee. If something’s not right, we’ll come back and fix it—for free.

You can use our Instant Quote Calculator or text/call us directly at 519-804-5473. We’ll walk you through your options and provide a no-obligation estimate.

Yes! A portion of our annual profits goes toward helping local pet rescues and supporting low-income vet care programs. We love dogs—and the communities they live in.

At K9CleanUpKW, your satisfaction is our priority. If you're not happy with a visit, let us know within 24 hours and we'll come back to re-clean your yard—free of charge. If you're still not satisfied, we’ll issue a full refund for that visit. No hassle, no stress.

Simply text or call us at 519-804-5473 or email k9cleanupkw@gmail.com with your name, service date, and concern. We'll respond quickly to make it right.

Yes—our satisfaction guarantee applies to one-time visits as well. If we didn’t meet your expectations, we’ll return to finish the job or provide a full refund.

No problem! You can cancel anytime. We'll refund any unused weeks from your prepaid plan. For example, if you paid for four weeks and cancel after one, we’ll refund the remaining three.

Refunds may not be issued if:

• You didn’t provide access to the yard on your scheduled day

• Aggressive pets or unsafe conditions prevent service

• You request cancellation after the service has already been fully completed and approved

We’re always fair and flexible—just reach out and we’ll do our best to help.

We use Stripe, a secure and trusted online payment system, to handle all recurring payments.

Here’s how it works:

• Monthly Billing: Once you sign up, you’ll be charged automatically once per month based on the service frequency you’ve selected.

• Simple Sign-Up: We’ll send you a payment link. Just enter your card details once — no need to worry about missed payments.

• Automatic & Secure: Payments are automatically processed each month using industry-standard encryption through Stripe.